What are your working hours and how many days per week do your artists work?: We work 9AM to 6 PM with one hour lunch break Monday to Friday -- forty hours a week.
Are your key employees English speaking? And to what level?: Our management, and technical staff read and write English fluently. Their verbal skill is average. Most of our artists have very limited to none English skills. Our Art Directors are native English Speakers - from the US and UK.
Could you let us know what has been your percentage in staff turnover in the last year (2009)?: Our average annual staff turnover is very low, approximately 8%.
How is your management structure arranged? Do you have lead artists, project managers etc?: Project management is handled by our Producer. The Producer is responsible for the timeliness and quality of every delivery. The Producer has two key Resources: the Technical Manager and the Art Director. The Technical manager performs the technical checks to make sure the work is conforming to the tech specs. He also writes tools and plugins to systematically assist the production. The Art Director checks to make sure the art quality reaches the deliverable level.
Do you have any objections to learning and using a proprietary toolset?: No objections. In fact we have often created our own tool sets in the past.
Please list all 3d Software knowledge you have, ie, 3DS Max, Maya, Softimage etc.: 3DSMAX, Maya, Zbrush: Fully fluent
SoftImage 3D: Model and Texture
How long have you been in business?: The current production team began working together in 1995 as the Vietnamese subsidiary of a San Francisco based interactive company. Then in 1999 the team split off to form Glass Egg.
How much of that time has involved you with games specific outsource operations?: Game outsourcing has been the company's core business from the very beginning.
How is that split between Artwork, Animation, Programming etc?: Approximately 80% Artwork, 10% Animation, and 10% Programming.
Experience, can you list any other relevant experience. For example Film or TV related work?: A small percentage of our work involves animation TV commercials for international Advertising Agencies with offices in Vietnam. Our coders also work in non-game related areas, for instance mobile content delivery applications.
What is the capacity of your company or studio?: We currently have 100 3D artists. We have established training collaborations with the College of Fine Arts of Ho Chi Minh city as well as other multimedia training centers around the country. These training programs allow us to grow by 5 - 10 artists per month if we need.
Please describe your office and working environment.: The physical environment is on par with any game company in the US or UK. In terms of the company culture we place a very strong emphasis on open and collegial communications and attention to completing work to high standards and satisfying clients rather than adhering to strictly set codes or rules. We believe that our people are ultimately our scarcest resource. We value the insights and ideas of everyone on our production teams, regardless of their experience or background. We value the diversity of people and their unique perspectives while at the same time ensuring that decisions are made and the work gets done efficiently and effectively.